FAQ
How is the product licensed?
Capzule is offered as SaaS (software as a service) model for a monthly subscription. Clients will be billed at the beginning of each month for the number user licenses they choose to subscribe. Capzule offers two kinds of user licenses - Physician and Non-physician.

Only Physician accounts are allowed to author/sign entries such as encounters, prescriptions, orders and documents.

Do you offer a Free Trial period?
No.
Why use the App if I can access Capzule from iPad using Safari web browser?
The main advantage of using Capzule EMR App is that it can receive push notifications of alerts and instant messages when you're not logged in. Please note that the App is developed primarily for Physicians and only important care modules/functions are included. Rest of the functions can still be accessed via Capzule web app using iPad Safari.
Capzule EMR on iPad/iPhone
Native App Web App via Safari
Push Notification Alerts Yes No
Target Users Physicians Anyone
Functionality Modules that Physicians use on a daily basis, such as chart viewing, writing orders, notes and prescriptions, and communicating with staff. All modules, including maintaining patient registry, scheduling, document management, billing, settings, communication, access control etc.
Graphs Yes No (web app uses Flash)
Upload Images Yes No
Notes Editor Plain text Plain text (mobile Safari doesn't support Rich Text Editor as in desktop).
How much does technical support cost?
There is no additional cost for technical support.
What technical support is available, and when?
We manage the infrastructure on a continuous basis, so there is no need to purchase or maintain your own server, freeing you up to focus on your practice. Should your account need adjustments, our technical staff is available during regular business hours (9am to 5pm EST, Monday thru Friday. Except Major Holidays), and by email after hours for emergencies.
What are the system requirements?
You need a reliable internet connection with at least broadband strength and probably a backup connection. Latest version of your favorite browser, with javascript and cookies enabled.

Capzule EMR can also be used on an iPad or iPhone. iOS app is available on the App Store to download.

How do I import information into Capzule?
Lists such as patients, drugs, ICD/CPT codes etc., can be imported from CSV files by uploading directly to Capzule.com.

You will need a scanner to import paper documents. Existing computer documents of common formats can be imported for each patient through the file upload option in the chart online, or with the CapzuleDesktop software.

CapzuleDesktop is a Windows software that allows you to upload data to Capzule.com. This can be downloaded from our website. CapzuleDesktop can connect to devices (blood analyzers) that transmit data in ASTM format as well as process lab results you receive in HL7 format.

How do I make payments?
Payments are due at the beginning of each month, and you will be required to enter your credit card information from which payments will be automatically made every month.
What happens when my credit card expires?
Capzule will alert you when it cannot process your credit card. There will be no disruption in the service due to credit card expiration for 30 days. If a new credit card is not entered within that 30 day period, and we are unable to process a payment, your account will be disabled.
What happens to the data if I discontinue using the service?
When a service agreement is terminated, upon request, we will send your data by mail on a digital media that can be accessed using a PC. There will be a charge involved in preparing the media backup and shipping, which may vary depending on factors such as data volume, efforts taken to process it, and your shipping address.
How do you ensure security?
Capzule is HIPAA compliant, and maintains the highest standards in computer and internet security including server protection through continuous monitoring, firewalls, antivirus protection, and 128 bit SSL encryption.
How do you protect patient privacy?
Each practice can access only their patients, and are given User IDs exclusively for the staff you choose to give rights to. Because we are HIPAA compliant, patient privacy is taken seriously. In addition to role based access restrictions, Capzule also provides specified user access so that staff members can be locked out of portions of the site that you deem unnecessary to access. Tamper proof docs ensure that once a chart encounter has been signed off, the information is permanent and unalterable.
Can you add a feature that is very specific to my practice?
We will consider requests and integrate features into our system after reviewing the benefit to all of our clients.
Do you have developers API?
No, we do not have a public API available at this moment.
Are you ONC-ATCB certified?
No. We are currently undergoing the process of certification. We expect to get Capzule EMR certified soon.
Why does Capzule not have lists of ICD/CPT codes?
In order to provide you with a less expensive solution we only offer lists that are available for free. Some lists, such as ICD and CPT codes, cost additional overheads/royalties to keep updated.

However, Capzule does have list management capability in which each clinic maintains lists of various frequently used codes.

Do you have e-Prescription capability?
No. Currently we only provide options to Fax and Print prescriptions.
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